Accessibility Policy
Effective Date: December 04 2024
At My Smart Contractor, operated by DBO Ventures, we are committed to creating an inclusive and accessible environment for individuals with disabilities. This policy outlines our practices to ensure that all customers, visitors, and staff can access our services equitably and with dignity, independence, and respect.
1. Purpose
We are committed to ensuring that our policies, practices, and procedures for delivering services are consistent with the following principles:
• Services are provided in a manner that respects the dignity and independence of individuals with disabilities.
• Individuals with disabilities have access to services in the same or a similar way as others.
• Opportunities for individuals with disabilities to benefit from our services are equal to those of others.
2. Definitions
(a) Disability: Includes any degree of physical, cognitive, sensory, developmental, or learning disability, including conditions that require the use of assistive devices, service animals, or support persons.
(b) Service Animal: An animal trained to assist individuals with disabilities, or an animal identified through documentation from a regulated health professional as necessary for disability-related assistance.
(c) Support Person: An individual accompanying a person with a disability to assist with communication, mobility, personal care, or access to services.
3. Application of Policy
This policy applies to all services provided by My Smart Contractor, including those delivered online or at physical locations. It also applies to all employees, contractors, and others acting on our behalf in providing services to the public.
4. Providing Services to Individuals with Disabilities
We are committed to providing excellent service to individuals with disabilities by:
• Communicating in ways that accommodate their disabilities, including offering alternate formats upon request.
• Ensuring access for those using assistive devices. If a specific device poses a safety concern or is otherwise restricted, we will provide reasonable alternative measures.
• Permitting service animals on our premises unless excluded by law, in which case alternative arrangements will be made. Documentation may be requested if the need for a service animal is not readily apparent.
• Allowing support persons to accompany individuals with disabilities and ensuring access to services. In rare cases where a support person is required for safety reasons, we will notify the individual and discuss options.
5. Notice of Temporary Disruptions
In the event of a planned or unexpected disruption to facilities or services commonly used by individuals with disabilities, we will promptly notify the public. Notices will include:
• The reason for the disruption.
• The anticipated duration.
• Alternative facilities or services, if available.
Notice will be posted on-site, on our website, or communicated through other reasonable methods.
6. Staff Training
We will train all employees and contractors providing public services on accessibility standards and this policy. Training will include:
• Understanding the purpose of accessibility laws, such as the Americans with Disabilities Act (ADA).
• Methods of interaction and communication with individuals with various disabilities.
• Proper procedures for assisting individuals with service animals, assistive devices, or support persons.
• Steps to take if an individual is having difficulty accessing services.
Staff will also be trained on updates to this policy or accessibility practices as necessary.
7. Feedback Process
We welcome feedback regarding the accessibility of our services. Feedback can be submitted by:
• Email: dboventuresllc@gmail.com
• Phone: 949 381-1555
We will investigate all feedback, including complaints, in a timely manner. If requested, responses to feedback will be provided in an accessible format, and we will ensure appropriate follow-up measures are implemented.
8. Modifications to This Policy
We are committed to ensuring this policy remains relevant and effective. Changes to this policy will only be made after considering the impact on individuals with disabilities. Any policy inconsistent with promoting dignity, independence, and equal opportunity will be modified or removed.
9. Requests for Documents in Accessible Formats
Upon request, we will provide this policy and other documents in formats that accommodate an individual’s accessibility needs. Requests can be made using the contact information provided above.